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TitanDetail Supply

Privacy policy

Last updated November 12, 2026

In short

  • We collect only what we need to show stock near you, fill your order and measure our ads.
  • Your store and ZIP stay in your browser.
  • Payment is handled by Lightspeed. We never see or store your card.
  • Chat messages are processed by Anthropic to write the answer. We don't store chat transcripts in our customer database.
  • Google Analytics and the TikTok pixel run on this site and at checkout, to measure visits and our ads.
  • We don't sell your data for money. You can opt out of ads use at any time, and we honor Global Privacy Control.

Who we are

Titan Detail Supply runs this website and four stores in Florida: Cutler Bay, Medley / Hialeah, Hollywood and Port St. Lucie. For anything about your data, email titandetailsupply@gmail.com or call any store. Addresses and phones are at the end of this page.

Titan Detail Supply is a trade name of BEST AUTO DETAIL SUPPLIES, CORP., a Florida corporation, 11012 SW 216th St, Miami, FL 33170.

What we collect and why

Your store and ZIP code, or your approximate location if you choose to share it. We use it to show stock and pickup or delivery options at the nearest store. It is saved in your browser only, not on our servers.

Your order list (cart) before checkout. It is saved in your browser only.

Your language choice, in one small cookie (NEXT_LOCALE), so the site stays in English or Spanish.

When you check out: your name, email, phone, delivery address and what you ordered. Lightspeed eCom processes the order and payment; we receive the order details to prepare, deliver or ship it and to help you with it.

Your purchases in our stores and online. We use your purchase history to fill your orders, run your membership, and sometimes contact you about your orders. We send marketing messages only if you agreed to them.

Messages you send to Ask Titan, our AI chat assistant, together with your chosen store and the site language. See "Ask Titan" below.

Basic technical data our hosting provider records when you visit, such as IP address, browser type and pages requested, to run and protect the site.

Payments

Payments are processed by Lightspeed eCom and its payment processors. Titan never sees or stores your full card number.

Ask Titan (AI chat)

Ask Titan is an AI assistant. We don't store chat transcripts in our customer database. Messages are processed by Anthropic to write the answer. The conversation stays in your browser until you close the page or start a new chat. Please don't share card numbers, passwords or other sensitive details in the chat, and don't rely on the AI for mixing or diluting chemicals: follow the label and SDS, or ask the store.

Who helps us

Lightspeed eCom (Ecwid): online orders and payments, and the cart and checkout pages on this site.

Marsello: our marketing emails and texts. Marsello reads the customer list in Lightspeed eCom; only customers who agreed get marketing messages.

Vercel: hosting this website.

Anthropic: the AI chat assistant.

Google (Google Analytics, Google Ads) and TikTok: measuring visits and our ads. See "Analytics and ads".

Google Maps: maps and directions, only when you open a map or tap Directions.

Twilio: text messages.

Retell AI: our AI phone assistant, which answers calls the store can't pick up.

ElevenLabs: the voice of our AI phone assistant.

Supabase: our database in the United States, for accounts and customer records.

Resend: the emails with your sign-in code.

We share only what each one needs to do its job. We do not sell your personal information for money. The analytics and ad tags below are the only sharing for advertising, and you can opt out of it.

Analytics and ads

To see how the site is used and to measure and improve our ads, this site runs the same tags as our online store: Google's tag (Google Analytics, which also measures our Google Ads) and the TikTok pixel. They run on every page: the shop, product, VIP and cart pages, and the cart, checkout and account pages at /products, which Lightspeed eCom provides.

What they record: the pages you visit, the products you view or add to the cart, when you start checkout, and your order (products and total, sent by Lightspeed eCom after payment). Also technical data: your IP address, device and browser, the site or ad that sent you, and ad click ids such as gclid or ttclid. They use cookies on titandetailsupply.com, such as _ga, _gcl_aw, _ttp and ttclid. Our own pages never send them your name, email, phone or address. The checkout pages send what Lightspeed eCom's settings for these tags send.

Google and TikTok use this to report our results to us and may use it to show you our ads on their services and on other sites and apps, under their own privacy policies (policies.google.com/privacy and tiktok.com/legal/privacy-policy-us). How Google uses data from sites like ours: policies.google.com/technologies/partner-sites.

Our hosting provider Vercel also counts page views and a few shop steps (a product page seen, adding to the cart, starting checkout) without cookies and without personal data.

The cookie we set ourselves is NEXT_LOCALE, for your language. Your store, ZIP, order list and the ad you came from (campaign and click ids, kept 30 days so your order is credited to that ad) stay in your browser's storage. Store maps load from Google only when you open them.

How long we keep it

Order details are kept as long as needed to fill the order, handle returns and warranty, and meet tax and accounting rules. Data saved in your browser stays until you clear it.

Call recordings, transcripts and summaries: 12 months, then they are deleted.

Your account

An account is optional; you can always order as a guest. If you create one, we keep: your email; your name and phone if you add them; your favorite store and language; saved addresses; saved favorites; your choices about deal emails and texts, with the date and time you made them; whether you are a Titan VIP (checked with our online store at most once a day); and a record of account activity: when you created the account and signed in, stores you picked, when you opened the VIP page, when Ask Titan sent you to a store (not what you wrote), and orders and unfinished checkouts on our online store (order number, total and number of items).

With an account we also keep what you tell us when you sign up: what best describes you (detailer, shop, dealership or enthusiast), your business name and ZIP code if you give them. It helps the stores know who they serve. You can change or remove it in your account.

You sign in with a one-time code sent to your email. There are no passwords. Signing in keeps a session in your browser's storage until you sign out.

Where it is kept: in a database run by Supabase, in the United States. Your order history is not copied there; it is read from Lightspeed eCom when you open your account.

The data belongs to Titan Detail Supply. Niktrix (TNT Business LLC) builds and runs this website and its systems for Titan Detail Supply and handles this data only on Titan Detail Supply's behalf.

To delete it, open your account and choose Delete my account. Removed right away: your name, phone, email in your profile, saved addresses, favorites, sign up details (what describes you, business name, ZIP), favorite store, VIP status and message choices. What stays: your orders and your customer record with the store (Lightspeed), for tax and warranty records; a record of your text and email consent choices, as the law asks; and the sign up offer fingerprint (see Sign up offer). You can also email titandetailsupply@gmail.com or ask any store.

When you create an account or change your name, phone or email choice, we create or update you as a customer in Lightspeed eCom (email, name, phone and whether you agreed to marketing emails), so your orders, VIP status and our messages use the same details. Unchecking the email box on this site turns marketing off there too.

VIP is checked by your phone number and email in Lightspeed, at the stores and online. We keep only the answer (VIP or not) for up to 24 hours, not your Lightspeed records.

Sign up offer

To give each person the sign up code only once, we keep a one-way fingerprint (a hash) of the email and phone number that got a code, with the code itself. A hash can't be turned back into the email or phone. It is kept while the offer runs and for 12 months after it ends, also after you delete your account, only so the offer can't be used twice.

Calls and text messages

We text you only if you agree to it, for example by checking the text box when you create an account, and we call you only when you ask us to, for example about an order or a quote. Texts can be order updates and, if you agreed to marketing texts, deals. Reply STOP to any text to unsubscribe, or turn texts off in your account.

When a store can't pick up (a missed call or a call after hours), our AI phone assistant answers. Its first words are "This call may be recorded." The call is recorded and transcribed. We keep the recording, the transcript and a short summary so the store can call you back and take care of what you asked. The assistant doesn't transfer calls; our team calls you back. It can also take an order by phone (see Phone orders in our Terms).

Call recordings, transcripts and summaries are kept by Retell AI and in our customer database (Supabase, in the United States) for 12 months, then they are deleted. Please don't give card details on a call. Our phone assistant does not take payments. If card details are captured by mistake, we remove them from the transcript and the recording. To have yours deleted sooner, email titandetailsupply@gmail.com or ask any store.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Twilio and Marsello process your number only to send our messages.

The full text message rules are in the SMS Terms section of our Terms.

Children

This site is not meant for children under 13, and we do not knowingly collect their information.

Your privacy choices

You can opt out of the use of your data for ads, what some state laws call the sale or sharing of personal information or targeted advertising. The switch below does it for this browser: the TikTok pixel stops loading and Google is told not to use your visits for ads. Google Analytics still counts visits, without ads use.

If your browser sends Global Privacy Control, we treat it as the same opt out, automatically. Browsers' Do Not Track setting has no common standard; we follow Global Privacy Control instead.

Other ways: your Google ad settings (myadcenter.google.com), the Google Analytics opt out add-on (tools.google.com/dlpage/gaoptout), the ad settings in the TikTok app, and your browser's cookie settings.

Your choices and requests

You can clear your saved store, ZIP and order list in your browser at any time.

To see, correct or delete the information we hold about you, or to ask a question about this policy, email titandetailsupply@gmail.com or call or visit any Titan store. We will confirm your request and answer it.

Changes

We may update this policy. The date at the top shows the latest version.

Contact

Titan Detail Supply. Email titandetailsupply@gmail.com.